Emulsifying ointment: texture issue resolved
Evara is managing issues affecting some batches of their emulsifying ointment.
2 April 2025 | New stock has arrived
New batches of emulsifying ointment have arrived and been released to wholesalers. It can take another 1 to 2 weeks to reach pharmacies around the motu.
Affected product
The health sector raised concerns about the consistency and texture of recent batches of emulsifying ointment. Evara initiated recall of affected batches from wholesalers and replaced affected wholesaler stock with newly arrived stock.
Evara also worked with wholesalers to notify pharmacies of this issue and allow pharmacies to return any affected stock they are holding and receive a credit or replacement stock.
- Chemical: Emulsifying ointment
- Presentation: Oint BP
- Brand: Emulsifying Ointment ADE
- Pharmacode: 2597535
- Subsidy: $3.13
- Measure / Qty: per 500 g
Affected batch numbers – MDEO24012, MDEO24021, MDEO24022, MDEO24023, MDEO24024, MDEO24027, MDEO24029 & MDEO24032
Who to contact
If you use emulsifying ointment and have an issue with this product, contact the pharmacy that dispensed it to you.
If you are a pharmacist wanting to return stock, talk to your wholesaler about what you need to do.