Contact us Whakapā mai

We're here to answer your questions about the Schedule or funding decisions for medicines.

Our details

Email is usually the fastest way for us to answer your question. We aim to respond to enquiries within 2 working days. 


Phone in New Zealand: 0800 660 050

Emailing about a supply issue? Please include as much information as you can about the product (presentation, brand, pharmacode) and who your wholesaler is. 

Medicine safety or registration

Contact Medsafe(external link)

Special Authority applications or claiming subsidies

Contact Sector Operations at Health New Zealand | Te Whatu Ora

Special Authority applications(external link)

Pharmacy claims(external link)

Media enquiries

The media phone and email are monitored 9am–5pm weekdays

Media Centre

Official Information Act (OIA) requests


Previous OIA responses

Privacy Act requests


Guide to making a Privacy Act request to Pharmac

Named Patient Pharmaceutical Assessment (NPPA) applications

Submit applications through the Health Sector Portal(external link)

Pharmac website's secure form submission page(external link)

About NPPA 


Pharmac has an official complaints process to make sure we hear and act on any complaint we receive.

How to make a complaint