Engagement Strategy: Actions

To build and strengthen our engagement capability and leadership, we have developed the following focus areas and actions for our implementation planning and delivery.

Engagement foundations

Focus Area Actions

1. Tools and training

Lift the confidence and capability of our kaimahi to plan and deliver meaningful engagement with partners and stakeholders.

  1. We will produce and deliver an engagement training curriculum for our kaimahi.
  2. We will produce engagement guides for kaimahi, with specific guidance on engaging with Māori, Pacific peoples, and disabled people.
  3. We will develop tools to deliver a clear Te Pātaka Whaioranga narrative and key messages.
  4. We will develop templates for engagement planning and implementation.
  5. We will increase visibility of engagement activity and provide opportunities for kaimahi to participate.
  6. We will assess the effectiveness and accessibility of our engagement channels and make improvements.

2. Processes

Embed engagement practices across the organisation to elevate the voices of our partners and stakeholders, particularly consumers and whānau.

  1. We will further embed engagement into our assessment and decision making, with focus on engagement with Māori, Pacific peoples, and disabled people.
  2. We will develop a consolidated system and procedures to capture partner and stakeholder information, discussions, and feedback.
  3. We will enable opportunities where possible for Māori to exercise decision-making authority on matters of importance to Māori, such as our assessment process and how we implement decisions.
  4. We will consider and specify engagement needs and resourcing requirements in our business planning.

3. Specialist advice and coaching

Establish guidance and support for our teams to plan and deliver best-practice engagement. 

  1. We will define engagement roles and responsibilities across the organisation.
  2. We will establish specialist engagement kaimahi who will provide support, advice, and coaching on engagement planning and activity across the organisation.
  3. We will provide specialist advice and coaching for kaimahi engaging with Māori, Pacific peoples, and disabled people. 

More voices and collaboration

Focus area Actions

4. Consumer and whānau voices

Improve and expand our engagement with consumers and whānau.

  1. We will develop a workplan to raise our score in the Consumer Quality Safety Marker.
  2. We will create opportunities to build relationships and engage with consumers and whānau, particularly Māori, Pacific peoples, and disabled people.
  3. We will assess our consumer and whānau engagement practices to ensure they are culturally responsive, supportive, accessible, reciprocal, and foster meaningful engagement and self-determination. 

5. Advisory network development

Increase collaboration, representation, and support with our advisory network.

  1. We will create opportunities for our advisory groups to engage with us through collaboration and co-design methods.
  2. We will support our advisory members to meaningfully engage with us by developing an induction programme.
  3. We will support our advisory members to build and maintain connections with other Te Pātaka Whaioranga and health sector advisory groups.
  4. We will partner with Māori and work with Pacific peoples, disabled people, and consumers and whānau to identify and build appropriate representation into our advisory network.

6. Health sector collaboration

Build a proactive, strategic, and coordinated approach to collaborating with our health sector partners.

  1. We will create an engagement plan to maintain and build health sector relationships to achieve a one-system culture and ethos.
  2. We will identify and implement opportunities to coordinate or combine engagement activity and share engagement best practice with our health sector partners.