Nutricia: supply issue – multiple products (updated 6 Dec 2021)

Supply issue Active

There is a supply issue affecting a number of Nutricia food products.

Resupply delayed until January 2022

Due to the ongoing impacts of COVID-19 on global supply chains Nutricia has advised us that there is a delay in the arrival of incoming shipments for a number of special foods products. This means that there is likely to be supply issues with some Nutricia products until January 2022.

A sea shipment with 15 containers' worth of product arrived in New Zealand in late November. As at 6 December 2021, stock was still being booked into Nutricia’s warehouse. Due to the large quantity of products it will take time for all of the stock to be available. Nutricia expect all stock to be ready for sale by 10 December 2021.

To help increase supplies of some products that have been impacted by the delays, Nutricia is waiting for additional supplies via airfreight from Europe and its next sea shipment; however, it is anticipated that supply issues will continue into January 2022.

Information for prescribers

Please do not make prescriptions brand and/or flavour specific. This will allow flexibility for pharmacists when dispensing.

If you need advice about alternative products available from Nutricia, please contact your Nutricia Representative.

Alternative products

There are supply issues with the following products. They were updated on 6 December 2021 with current stock holdings and anticipated resupply date.

We have received clinical advice that there are possible alternative products that may work in the short term. Not all alternative products will be suitable for all situations. 

Click the title to see information about the alternative for the affected product.

Thank you

We acknowledge the impact this disruption has on people. Thanks to all those across the healthcare sector who are supporting this work. We appreciate the work everyone is doing to minimise the impact of this disruption. 

We will continue to update people as the situation evolves.

Who to contact

If you have any questions or concerns regarding this supply issue, contact the Nutricia Careline team:

If you have questions about the Nestlé product, email sarah.donnelly@au.nestle.com

If you have questions about Abbott products, Abbott Customer Service on 0800 737 115

If you have any funding questions about these products, email enquiry@pharmac.govt.nz