Ngā uaratanga Our values

Our values ground our behaviour and guide our thinking. They help us make decisions that create better health outcomes for New Zealanders.

Whakarongo | Listen

Āta whakarongo kia puaki te ngākau aroha
We listen with intent and empathy to understand

Whakarongo means listening with more than your ears. It’s perceiving with all senses – listening with intent and empathy, listening to understand. We must seek out all voices to truly understand, and we must be ready to change our minds when needed, based on what we hear. With whakarongo shaping the way we communicate, people will trust us and know that we’ll engage with them in a meaningful way.

Tūhono | Connect

Kōtuitui kia piri, tūhono kia whakatatū te ara tika
We connect with people, communities, the health system and each other

Tūhono means that everything in the universe is connected. It’s a warm word that reminds us that relationships and connections are taonga and must be treasured. We combine tūhono with whakatatū, which means coming to an agreement or decision together. To help us find the best way forward for everyone, we must connect with people, communities, the health system and each other. We must see each other as people first, and tūhono with sincerity.

Wānanga | Learn together

Ma te māhirahira ka whāwhāki te maramatanga
We draw on evidence and people’s experiences to improve

To keep growing and changing for the better, we must share knowledge and ideas to feed our appetite to learn. We must balance empirical evidence with the unique experiences people share, and use this to inform our mahi. Only by combining māhirahira (curiosity), whāwhāki (revelation), and maramatanga (insight), we can reveal the best way forward. We can learn together. We can wānanga.

Māia | Be courageous 

Tū te ihiihi, tū te wanawana, tū te wehiwehi
We challenge ourselves

Ihi, wana, and wehi are central to māia, capturing the joy and excitement of life and wonder and gratitude for the world itself. They ensure we face change with optimism, don’t avoid difficult conversations, and continue to challenge ourselves and each other. We must stand up when we see opportunities to do better. We must be courageous to deliver better health outcomes for New Zealanders.

Kaitiakitanga | Preserve, protect, and shelter our future

Hāpaitia te mana tangata hei whāriki mo nga uri whakatipu
We safeguard wellbeing for New Zealanders, now and for the future

Te Pātaka Whaioranga, our te reo Māori name, means ‘the storehouse of wellbeing’. Whaioranga describes recovering to good health and te pātaka symbolises the solid and reliable structure that safeguards supplies. For Pharmac, that’s supplies of medicines and medical devices. As kaitiaki of Te Pātaka Whaioranga, we play our part to preserve, protect, and shelter the future wellbeing of everyone in New Zealand. We whakarongo, tūhono and wānanga with māia to strengthen Te Pātaka Whaioranga.