Contact us Whakapā mai

We're here to answer your questions about the Schedule or funding decisions for medicines.

Email is usually the fastest way for us to respond to your enquiry. Our enquiries line can be busy as our customer enquires officer may be dealing with other queries. We aim to respond to enquiries within 2 working days. 


Phone in New Zealand: 0800 660 050

Questions about medicine safety or registration

Contact Medsafe(external link)

Questions about Special Authority applications or claiming subsidies

Contact the Ministry of Health(external link)

Media enquiries


Phone: 021 863 342

  • The media phone and email are monitored 8am–5pm weekdays

Official Information Act (OIA) requests


Named Patient Pharmaceutical Assessment (NPPA) applications

Submit applications through the Connected Health Network(external link)

Other ways to submit an application

Website: Secure form submission page(external link)

Fax: +64 9 523 6870

Post: NPPA, PHARMAC, PO Box 10254, Wellington 6143