Contact us Whakapā mai

We're here to answer your questions about the Schedule or funding decisions for medicines.

2 December 2021 phone update

We are experiencing technical difficulties with our phone line. If you select 5, you will not be able to reach us. You can either email or press 6 to leave a voicemail and we can call you back.

Email is usually the fastest way for us to respond to your enquiry. We aim to respond to enquiries within 2 working days. 


Phone in New Zealand: 0800 660 050

We know that sometimes discussing health care and treatment can cause high emotions. However, if you are abusive or use offensive language, we will end any call or email conversation.

Our Summer Holiday Hours

Questions about medicine safety or registration

Contact Medsafe(external link)

Questions about Special Authority applications or claiming subsidies

Contact the Ministry of Health(external link)

Media enquiries

The media phone and email are monitored 8am–5pm weekdays

Official Information Act (OIA) requests


Read our previous OIA responses

Named Patient Pharmaceutical Assessment (NPPA) applications

Submit applications through the Connected Health Network(external link)

Other ways to submit an application

Website: Secure form submission page(external link)

Fax: +64 9 523 6870

Post: NPPA, Pharmac, PO Box 10254, Wellington 6143

Read more about NPPA