Contact us Whakapā mai
We're here to answer your questions about the Schedule or funding decisions for medicines.
Email is usually the fastest way for us to respond to your enquiry. We aim to respond to enquiries within 2 working days.
Phone in New Zealand: 0800 660 050
Emailing about a supply issue? Please include as much information as you can about the product (presentation, brand, pharmacode) and who your wholesaler is.
Questions about medicine safety or registration
Contact Medsafe(external link)
Questions about Special Authority applications or claiming subsidies
- Email: email@example.com
- Phone: 021 863 342
The media phone and email are monitored 8am–5pm weekdays
Official Information Act (OIA) requests
Read our previous OIA responses
Named Patient Pharmaceutical Assessment (NPPA) applications
Submit applications through the Connected Health Network(external link)
Other ways to submit an application
Website: Secure form submission page(external link)
Fax: +64 9 523 6870
Post: NPPA, Pharmac, PO Box 10254, Wellington 6143
Pharmac has an official complaints process to make sure we hear and act on any complaint we receive.