Contact us Whakapā mai
We're here to answer your questions about the Schedule or funding decisions for medicines.
30 January 2023 Voicemail service resumed
The Pharmac team has discovered that we have not received voicemails for some time. We are now receiving voicemails again.
If you left a message in recent weeks, we have not received it and are unable to respond. Please send us an email with your questions.
We are undertaking an investigation to understand what caused the issue and stop it happening again.
We apologise for any inconvenience this has caused.
Email is usually the fastest way for us to respond to your enquiry. We aim to respond to enquiries within 2 working days.
Phone in New Zealand: 0800 660 050
Emailing about a supply issue? Please include as much information as you can about the product (presentation, brand, pharmacode) and who your wholesaler is.
Questions about medicine safety or registration
Questions about Special Authority applications or claiming subsidies
The media phone and email are monitored 8am–5pm weekdays
Official Information Act (OIA) requests
Named Patient Pharmaceutical Assessment (NPPA) applications
Other ways to submit an application
Fax: +64 9 523 6870
Post: NPPA, Pharmac, PO Box 10254, Wellington 6143
Pharmac has an official complaints process to make sure we hear and act on any complaint we receive.