Contact us Whakapā mai

We're here to answer your questions about the Schedule or funding decisions for medicines.

Email is usually the fastest way for us to respond to your enquiry. We aim to respond to enquiries within 2 working days. 


Phone in New Zealand: 0800 660 050

Emailing about a supply issue? Please include as much information as you can about the product (presentation, brand, pharmacode) and who your wholesaler is. 

Medicine safety or registration

Contact Medsafe(external link)

Special Authority applications or claiming subsidies

Contact the Ministry of Health(external link)

Media enquiries

The media phone and email are monitored 8am–5pm weekdays

Official Information Act (OIA) requests


Read our previous OIA responses

Named Patient Pharmaceutical Assessment (NPPA) applications

Submit applications through the Connected Health Network(external link)

Other ways to submit an application

Website: Secure form submission page(external link)

Fax: +64 9 523 6870

Post: NPPA, Pharmac, PO Box 10254, Wellington 6143

Read more about NPPA 


Pharmac has an official complaints process to make sure we hear and act on any complaint we receive.

How to make a complaint