Ordering nicotine replacement therapy (NRT) products

All nicotine replacement therapy (NRT) orders placed by authorised providers must be made through Onelink’s website.

Authorised providers are those approved by the Ministry of Health to deliver stop smoking services. 

Download the Onelink user guide for authorised providers of NRT [PDF, 595 KB]


  • An invoice/packing slip will be despatched with NRT orders.
  • Pharmac also receives a copy and pays Onelink.
  • Authorised providers do not pay any invoice related to NRT deliveries via the Onelink website.

Nicotine replacement therapy ordering dates and times

Ordering and delivery dates are provided below. Reminders will not be provided.

Orders received after the order deadline will be delivered in the next quarter.

If you haven’t ordered enough NRT and are still within the order deadline for the quarter, you can place another order.

Order Deadline Delivery Period for Purchase Orders
Friday, 22 September 2023 Monday, 2 October 2023 – Friday, 20 October 2023
Friday, 22 December 2023 Monday, 8 January 2024 – Friday, 26 January 2024

Keep your contact details up to date 

Authorised providers have one contact listed with Pharmac to place orders and receive correspondence about NRT orders.

It’s important to keep those details up to date to avoid unnecessary delays with your NRT order and to ensure you receive any updates.

If you need to update your key contact, email smokingcessation@pharmac.govt.nz

Expired NRT stock

Authorised Providers are responsible for ensuring good stock management of all NRT products ordered. This includes ordering appropriate quantities and ensuring older stock is issued first to reduce the likelihood of expiry.

If you have expired NRT products, these need to be disposed of safely. We recommend you ask your local pharmacy to assist with this.


ABC quick reference card for smoking cessation providers [PDF, 164 KB]

Who to contact

If you have any problems logging in, need to change your order or want to follow up on delivery, contact Onelink.

09 815 2600