Macrogol eye drops (Systane Unit Dose): Supply issue

Supply issue Active

Alcon (the supplier) has informed us of a supply issue affecting Systane Unit Dose eye drops (Pharmacode 2378817).

22 July 2022: Alternative product advice updated

Affected product

  • Chemical: Macrogol 400 and propylene
  • Presentation: Eye drops 0.4% and propylene glycol 0.3%, 0.4 ml
  • Brand: Systane Unit Dose
  • Pharmacode: 2378817 

Schedule listing for Systane Unit Dose(external link)

Expected resupply

The supplier advises that this issue should be resolved in August 2022.

Alternative treatment

We are advised that Hylo-Fresh is a suitable alternative.The same special authority applies to both Systane Unit dose and Hylo-Fresh, so people won't need to apply for a new special authority.

Schedule listing for Hylo-Fresh(external link)

Who to contact 

For questions about this supply issue, email 

When emailing about a supply issue, please include as much information as you can about the product (presentation, brand, pharmacode) and who your wholesaler is.