Aqueous cream: Supply issue resolved

A supply issue is affecting GEM Aqueous Cream (Pharmacode 2615592).

Update 16 November 2023

The GEM aqueous cream (Pharmacode: 2615592) stock arrived in November. Stock is returning to normal levels but Pharmac will continue to monitor stock.

Affected product - GEM

GEM aqueous cream (Pharmacode: 2615592) is out of stock.

Schedule listing for aqueous cream(external link)

Resupply expected by the end of November 

BioInnova advises that the GEM product has arrived in New Zealand. It will take time for the shipment to make its way through the supply chain to pharmacies around the motu. 

Alternative products

Evara brand aqueous cream (Pharmacode: 2555115) was funded from 1 August 2023. It is available in the market. A further delivery is expected by the end of November.

Other funded emollients

We have received advice that patients could use alternative funded emollients, including cetomacrogol (Pharmacode: 2615509), in place of aqueous cream. An alternative funded emollient would require a new prescription.

Patients can talk to their prescriber about alternative funded emollients(external link).

Who to contact

If you have questions about aqueous cream supplies, contact your wholesaler or the supplier. 

If you have questions about the funding for aqueous cream, email

Please include as much information as you can about the product (presentation, brand, pharmacode) and who your wholesaler is.  

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