Information about which agency can best answer media enquiries and Pharmac's media policy.
Health agencies' respective roles
Te Pātaka Whaioranga - Pharmac decides which medicines, vaccines and related products will be funded by the government. We are also running a national contracting process for the medical devices used in Te Whatu Ora hospitals.
Medsafe is the regulatory body that ensures medicines in New Zealand are safe and effective. Medsafe is a business unit of Manatū Hauora (Ministry of Health).
Who to contact about what
Contact Pharmac about:
- funding decisions for medicines, vaccines and other products
- supply issues affecting medicines, vaccines, medical devices
Contact Medsafe about:
- approving medicines and devices for use in New Zealand
- safety concerns around a medicine or device
- recalls of medicines and medical devices
Other parts of the health sector
Te Whatu Ora outlines health agencies' responsibilities and who to contact about what types of questions.
Pharmac's media policy
Pharmac respects the media's role in holding government to account. We have a written policy which covers our standard approach on responding to media enquiries.
- Media Policy November 2023 [PDF 121 KB]
Phone: 021 863 342
The media phone and email are actively monitored from 9am until 5pm on working days. On weekends and public holidays they are checked regularly.
Summer close down period
Staff will be on call for urgent media queries from Friday 24 December 2022 until Wednesday 3 January 2023.
The media phone will be on call forward, so text messages won’t come through.
Note that our ability to arrange interviews or respond to media queries, particularly ones involving data, will be limited as the Pharmac office is closed.